Refund Policy

1. Overview

This Refund Policy describes the conditions under which TASbuddy, A product of Atomsharp L.L.C. ("TASbuddy," "we," "us," or "our") will issue refunds for subscriptions to the TASbuddy platform (the "Service").

By subscribing to the Service, you agree to this Refund Policy. This policy applies to all purchases made directly through TASbuddy. If you subscribed through a third-party marketplace or reseller, their refund terms may apply instead.

This policy should be read alongside our Terms of Service and Privacy Policy.

2. General No-Refund Policy

All subscription fees paid to TASbuddy are non-refundable except as expressly described in Section 3 (Exceptions) of this policy or as required by applicable law.

This applies to:

• Monthly Premium subscription charges
• Any partial month of service following an upgrade
• Periods during which the account was active but unused
• Subscriptions cancelled before the end of a billing period

3. Exceptions — When We Do Issue Refunds

We will consider refund requests in the following circumstances:

A. Duplicate Charges

If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate amount in full upon verification.

B. Service Unavailability

If the Service experiences verified downtime or critical technical failures that render it substantially unusable for an extended and documented period during your billing cycle, you may be eligible for a prorated credit or partial refund at our discretion. Minor interruptions or scheduled maintenance do not qualify.

C. Accidental Renewal

If your subscription renewed automatically and you contact us within 48 hours of the renewal charge, we will review your request for a refund of that renewal. Eligibility requires that the account has not been used during the new billing period (i.e., no interviews conducted, no reports generated).

D. Unauthorized Charges

If a charge was made without your authorization and you report it promptly, we will investigate and refund the amount if the claim is verified. You may also be asked to reset your account credentials and review your security settings.

E. Statutory Rights

Nothing in this policy limits any rights you may have under applicable consumer protection or statutory law. If your local jurisdiction grants additional refund rights, those rights are unaffected by this policy.

4. Free Tier

The Free Tier of TASbuddy carries no charge and is therefore not subject to any refund considerations. No payment information is required to use the Free Tier.

If you upgrade from the Free Tier to a Premium subscription, the subscription fee applies immediately and is subject to this Refund Policy from that point forward.

5. Cancellations

You may cancel your Premium subscription at any time through your account settings under Billing & Subscription. Please note:

• Cancellation stops future billing but does not trigger a refund for the current billing period
• You retain full access to Premium features until the end of the paid billing period
• After the billing period ends, your account reverts to the Free Tier automatically
• Your data is retained in accordance with our Privacy Policy

6. Billing Errors

If you believe you have been charged incorrectly, please contact us as soon as possible at support@TASbuddy.com. To help us resolve your issue quickly, please include:

• Your account email address
• The date and amount of the charge in question
• A brief description of why you believe the charge is incorrect
• Any relevant transaction IDs or receipts

We aim to investigate and respond to all billing error reports within 5 business days.

7. Chargebacks & Payment Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving billing concerns fairly and promptly.

If you initiate a chargeback without first contacting us:

• Your account may be suspended pending resolution of the dispute
• We reserve the right to contest chargebacks that we believe are not legitimate
• Repeated or fraudulent chargebacks may result in permanent account termination

If a chargeback is resolved in your favor by your financial institution, we will honor that outcome. If it is resolved in our favor and you believe the charge was still incorrect, please contact us and we will review further.

8. How to Request a Refund

To submit a refund request, please follow these steps:

9. Refund Processing

If a refund is approved, the following timelines apply:

Refunds are issued to the original payment method used at the time of purchase. We are unable to redirect refunds to a different card, account, or payment method. Processing times are estimates and may vary depending on your financial institution.

You will receive an email confirmation once your refund has been issued.

10. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will notify you by email or through a notice within the Service. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the Service after any changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

For refund requests, billing questions, or concerns about this policy, please reach out:

• Billing inquiries: support@TASbuddy.com
• General support: support@TASbuddy.com